Privacy Policy

Effective July 13, 2026

This Privacy Policy explains how WHER (“WHER,” “we,” “us,” or “our”) handles information when you use our website, mobile applications, web application, labels, and related services (collectively, the “Services”).

Information we collect

Depending on how you use WHER, we may collect:

• Account information, such as your name, email address, authentication provider identifiers, and profile details.
• Inventory and workspace content, including item names, descriptions, photos, documents, labels, storage locations, voice or text queries, and content you choose to share.
• Device and usage information, such as device type, operating system, browser, IP address, app interactions, diagnostics, crash data, and approximate location derived from your IP address.
• Camera, microphone, NFC, and sensor information only when you enable a feature that needs it and grant permission. These inputs may be used to capture items, scan labels, support voice features, or provide spatial features.
• Transaction information. Payment providers process payment card details; we may receive purchase status, product, amount, and billing identifiers.
• Communications you send to us, including support requests and feedback.

How we use information

We use information to provide, secure, maintain, and improve the Services; authenticate users; organize and search the content you store; process transactions; provide customer support; communicate service updates; detect fraud or abuse; comply with law; and develop new features. Where AI-powered features are used, relevant prompts and content may be processed to return the requested result.

How we share information

We do not sell your personal information. We may share information with service providers that help us operate WHER, such as cloud hosting, authentication, analytics, AI processing, communications, crash reporting, and payment providers. We may also share information when you direct us to, with members of a workspace you join, during a business transaction, or when required to protect rights, safety, and legal compliance.

Storage, security, and retention

We use administrative, technical, and organizational safeguards designed to protect information. No system is completely secure. We retain information for as long as needed to provide the Services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary by the type of information and why it is processed.

Your choices and rights

You can manage device permissions in your operating system and update certain account or inventory information in WHER. You may request access, correction, deletion, or a copy of personal information, subject to applicable law and legitimate retention requirements. Residents of some jurisdictions may have additional rights, including the right to object to or restrict certain processing and to appeal a denied request.

Account and data deletion

To request deletion of your WHER account and its associated data, email support@wher.ai from the email address connected to your WHER account. Use the subject “WHER account deletion request” and include the email address used to sign in. We may ask you to verify account ownership before completing the request.

You may also request deletion of specific content without deleting your account by identifying the inventory records, photos, documents, workspace content, or other data you want removed. WHER also provides in-app controls for deleting supported inventory content.

After verification, we delete or de-identify the requested account information and associated user content from active systems. We may retain limited transaction, security, fraud-prevention, backup, or legal-compliance records where required or reasonably necessary. Retained records are restricted to those purposes and kept only for the applicable legal, security, dispute-resolution, or backup-retention period.

Children

The Services are not directed to children under 13, or the minimum age required by local law. We do not knowingly collect personal information from children below that age.

International processing

Information may be processed in countries other than where you live. Those countries may have different data-protection laws. Where required, we use appropriate safeguards for international transfers.

Changes to this policy

We may update this policy as WHER evolves. We will post the revised policy here and update the effective date. If changes are material, we may provide additional notice through the Services.

Contact us

For privacy questions or requests, email support@wher.ai.